Shipping Rates and Methods
ALL PRODUCTS purchased on GolfGalaxy.com will be shipped via United Parcel Service (UPS). At checkout, you will be given three shipping options: Ground, 2nd Day, or Next Day service.
GIFT CARDS will ship via the U.S. Postal Service (USPS), unless a shipping upgrade is selected during checkout.
ITEMS DIRECTLY FROM THE MANUFACTURER including Personalized Golf Balls, please consult the product page for specific details. See the table below for our standard shipping rates:
Shipping Methods and Rates
Shipped within the contiguous 48 states*:
Shipped to Alaska, Hawaii or Puerto Rico**:
*Shipping offers do not apply to bulk orders, please contact us for specific shipping charges.
*Due to package size restrictions from UPS, some large or bulky items (such as cart bags, travel cases, and hitting nets) may have an oversize package handling charge applied. Items with oversize handling charges will be clearly indicated in the product description at the product purchase page. The additional charge for oversized items will vary depending on the size and will be combined with the regular shipping fee in the shipping charge box at checkout.
**Orders to Alaska, Hawaii, and Puerto Rico ship via UPS 2nd Day or Next Day service. If Ground service is selected in the shipping charge box at checkout, your order will be shipped via UPS 2nd Day service with the applicable charges. 2nd Day and Next Day services for oversized items are only available by contacting a Golf Galaxy customer service representative. Additional charges will apply.
From time to time, Golf Galaxy may run promotions that allow for discounted shipping rates. These promotions, noted as "Free Shipping," "Free Ground Shipping" or "Free Standard Shipping" have the following restrictions:
Standard shipping promotions typically apply only to UPS ground shipments. Other shipping methods (2nd Day, Next Day) are not included in these promotions unless noted as such.
Orders to Alaska, Hawaii, and Puerto Rico ship via UPS 2nd Day or Next Day service, and are therefore not included in the shipping promotion unless noted as such.
Shipping discounts do not apply to bulk orders, please contact us for specific shipping charges.
Due to package size restrictions from UPS, some large or bulky items (such as cart bags, travel cases, and hitting nets) may have an oversize package handling charge applied. Items with oversize handling charges will be clearly indicated in the product description at the product purchase page. The additional charge for oversized items will vary depending on the size and will be add to the discounted shipping fee in the shipping charge box at checkout.
Promotion restrictions may apply to shipping promotions. See our list of Promotion Restrictions for details.
Upon order approval, Golf Galaxy will ship to any valid street address within the 48 contiguous United States via UPS Ground, 2nd Day, or Next Day service.*
Golf Galaxy recommends shipping to a location where someone will be available to receive the delivery, such as a business address. Golf Galaxy cannot be responsible for packages delivered to unattended addresses.
*Orders to Alaska, Hawaii, and Puerto Rico ship via UPS 2nd Day or Next Day service. If Ground service is selected in the shipping charge box at checkout, your order will be shipped via UPS 2nd Day service with the applicable charges.
At this time, Golf Galaxy cannot accept orders to P.O. Boxes, APO or FPO addresses, or destinations outside of the United States and Puerto Rico.
Weekends and Holidays
Golf Galaxy does not ship items on weekends (Saturday-Sunday). Our warehouse will also be closed for shipping on the following 2012 holiday dates:
November 22nd and 23rd
January 1st, 2013
Failed Delivery Attempts
UPS will make up to three attempts to deliver a package. Packages that contain more than $800 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Products shipping directly from the manufacturer may require a signature for delivery.
UPS Ground Transit Times
Orders requesting UPS Ground are shipped Monday - Friday (excluding holidays) and will typically leave our warehouse 24 to 48 hours from the time your order is placed. UPS Ground orders received on Friday - Sunday will usually ship the following Monday (excluding holidays). Ground deliveries should arrive 1-5 days after leaving Golf Galaxy. The following is a map, provided by UPS, of delivery times for commercial and residential deliveries using UPS Ground service:
UPS Service & Transit Time Map (Business days in transit from: ATLANTA, GA 30344)
UPS guarantees the day of delivery for every ground package you ship to any address within the 48 contiguous states, except for any ground package originating in Alaska or Hawaii. In addition, the guarantee applies to shipments from Puerto Rico to the 48 contiguous states (see Terms and Conditions for details). Service Map colors may vary due to differences in hardware and software. For the scheduled days in transit for ground packages shipped within the 48 contiguous states, please use the Time-in-Transit calculator.
Next Day and 2nd Day Services Transit Times
Orders requested via UPS Next Day should arrive the next business day (excluding weekends and holidays) after leaving Golf Galaxy. Orders sent via UPS 2nd Day should arrive within 2 business days from the date of shipment. On-time delivery for these services is guaranteed by UPS subject to their terms and conditions.
Orders must be placed by 12:00 noon (ET) Monday-Friday to be eligible for that day's Next Day or 2nd Day shipments. Orders placed over the weekend will not be shipped until Monday. Please take this into consideration when using these services.
Golf Galaxy makes its best efforts to meet the timing requested for delivery. However, if the requested timing is not met, the customer's remedies are limited to the guarantee provided by UPS, a refund of freight charges, and/or the opportunity to return the purchased items subject to the Company's Return Policy.
Tracking Your Order
At the time your order is shipped, you will receive a UPS Ship Notification via email. A link is provided in this notification that you can use to track the delivery of your order. We suggest that you save this email until your order is fully received. If you do not have access to this email, you may also contact a Golf Galaxy Customer Service Representative at 1-800-287-9060.
You can also track your order on the UPS web site.
Most items shown on GolfGalaxy.com will be in stock and available for immediate shipment. On the occasion that an item is not available, you will be alerted on the product purchase page prior to adding that item to your cart. If you attempt to add an out-of-stock item to your cart, a message will appear at the top of the page indicating that the item you selected is not currently available for purchase.
If you happen to select an out-of-stock item, please check back. Golf Galaxy receives shipments from its vendors regularly and any out-of-stock item is typically filled within 7 to 10 days.